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Regaining Access When 2FA Device Is Lost #
If you have lost access to your phone or 2FA (Two-Factor Authentication) authenticator app and cannot log in due to 2FA being enabled, follow the steps below to regain access to your account.
Steps to Recover Account Access #
- Contact Support
– Reach out to the support team using the official support channels.
- Verify Your Identity
– Be prepared to verify your identity. Support may request information to confirm that you are the rightful account owner.
- Temporary 2FA Disablement
– After successful verification, support will temporarily disable 2FA for your account.
- Regain Access
– Log in to your account and set up 2FA again with your new device or authenticator app.
Important Notes #
- Support will only disable 2FA after confirming your identity.
