Handling Failed Payrolls #

When a payroll fails:

• Employees are not paid on time.
• Taxes may not be remitted on time.
• You cannot process any new payrolls until the failed payroll is resolved.

As an admin, it’s important to handle failed payrolls promptly.

Identify the Failed Payroll {audience: admin} #

1. Go to Payroll on the left-hand menu.
2. Locate the payroll with a “Failed” status (red text with a red circle).
3. Click on “Failed” to start the retry process.

Resolve the Failed Payroll {audience: admin} #

Retry with Wire Transfer (Fastest) #

• Click Retry with Wire Transfer.
• Follow the wire instructions (routing number, account number, exact amount).
• Contact your bank and send the wire exactly as instructed.
• Employees are usually paid the same day.
• Fee: $75 per payroll.

⚠️ Make sure the wire amount is exact; even a cent difference can delay processing.

Retry with ACH / Debit #

• Click Retry with ACH/Debit.
• ACH return window takes 3–4 business days.
• Employees are paid 2 business days after the ACH retry.
• You cannot run new payrolls until this window closes.
• Cost: Free, but slower than wire transfer.

Void Payroll #

• Contact support to void the payroll.
• Voiding removes it from:

– W-2 filings
– 941 filings
– All payroll reports

• After voiding, you can retry and reprocess payroll.
• Removes any payroll block, which prevents new payrolls from being processed.