Handling Failed Payments in the Friday Portal #

This guide explains what to do if your invoice payment fails in the Friday Portal, specifically for issues unrelated to banking NSF (Non-Sufficient Funds). Learn how to enter a new card or retry payments.

Important: Friday will attempt to debit your account three times. If all three attempts fail, your account will be terminated. This will result in no tax payments or filings, and you will lose access to the Friday Portal.

Identifying Failed Payments #

• Failed payments may occur if your card is expired, blocked, or has other issues.
• You will typically receive an email notification or see a failed status on your invoice in the Friday Portal.

Retrying Payment or Entering a New Card #

Follow these steps to resolve a failed payment:

1. Access Your Friday Portal Account #

• Log in to your Friday Portal account.
• Navigate to Settings > Plans and Billing > Invoices.

2. Locate the Failed Invoice #

• Find the invoice marked as Failed or Payment Declined.

3. Retry the Payment #

• If your card details are correct, select Retry Payment or Pay Now on the failed invoice.
• Confirm the payment using your existing card information.

4. Update Payment Method (If Needed) #

If your card is not valid and needs to be updated:

• Go to Settings > Plans and Billing > Payment Methods.
• Select Update Payment Method or Add New Card.
• Enter your new card details:

– Card number
– Expiry date
– CVV
– Billing address (if required)

• Save the new payment method.

5. Retry the Payment with the New Card #

• After updating your card, return to the failed invoice.
• Select Retry Payment or Pay Now.
• Confirm the payment using your updated card information.

Additional Notes #

• This process is separate from resolving payments failed due to banking NSF.
• If you continue to experience issues, contact Friday Portal support for further assistance.