Happy Sunday! Welcome back to SUNDAYS & BUSINESS, this week featuring David Korn from Clover consulting, with 3 easy to implement tips on customer service!
Provide clarity and certainty
When your clients engage with you, they are looking for two things: Clarity and certainty. Provide them with clarity by keeping them well informed during the process; provide certainty by delivering (ideally above) what you promised.
Be convenient
There is one thing consumers in every category always appreciate: Convenience.
Be there for them when they need it and provide the benefits they want.
Convenience will always beat price when it comes to purchasing objections.
Communicate in a timely manner
As simple as it sounds, the easiest way to improve is to literally answer the phones and respond to emails in a timely matter. You might not always be able to solve their problem right away, but the fact that you’ve responded will make them feel valued.
Pincus Schiff is a payroll software specialist at Friday App, where he helps businesses simplify payroll, stay compliant, and automate their workflows. He writes about payroll best practices, compliance, and the latest in workforce technology.
